Shipping and Delivery
We use EMS (Express Air) for international shipping. It usually takes 2-14 business days for delivery once the order is shipped, but since hanko are custom-made, it may take a little longer to prepare your order for shipment. We’ll get started on your order right away, and ship within the following business day once the design of your seal is finalized.
Please understand that once it leaves our shop, certain things outside of our control may delay delivery.
All orders include a delivery confirmation (tracking number). To track your package itself, please visit the EMS package tracking page (http://www.post.japanpost.jp/int/ems/delivery/index_en.html)
You can track your order in our system by entering your information below:
To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
Our shipping rates are fixed, so there’s no need to worry about any extra charges. Rates are set by EMS.
We offer free shipping for all purchases exceeding 5,400 yen.
East Asia: ¥900
(Includes: China, Hong Kong, Indonesia, India, Korea, Macao, Malaysia, Philippines, Singapore, Thailand, Taiwan…)
USA, Canada, Pacific, Middle-East: ¥1,200
(Includes: UAE, Australia, Canada, Israel, Mexico, New Zealand, Saudi Arabia, Turkey, United States…)
(Includes: Austria, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, UK, Greece, Hungary, Italy, Netherlands, Norway, Poland, Russia, Sweden,…)
South America, Africa: ¥1,700
(Includes: Argentina, Brazil, Chile, Egypt, Ghana, Kenya, Morocco, Peru, South Africa…)
All Other Countries: ¥1,700
(Includes all countries outside the EMS shipping zones. We will try to ship via airmail, but we will still only charge you 1,700 yen)