The Specified Commercial Transactions Act was designed to protect the interests of customers making purchases either online, or through mail orders, and states that all sellers must display a page that provides basic information about their business and how it operates. This page provides all the information required by this law.
| Legal Name | 株式会社東洋堂 |
| Address | Time Building 2 (Hanko Hiroba, Ueno) |
| Phone number | 03-3837-8517 Please Note: English-speaking staff may not be available, please submit your inquiries by e-mail or contact form Hours 10:00 – 17:00 JST (excluding weekends and holidays, and 1 hour lunch break from 12:00-13:00) |
| Email address | ge*****@**********re.com |
| Head of Operations | Takeo Matsumori |
| Additional fees | – A flat-rate shipping cost depending on your location – Free shipping for orders over a certain amount. See our Shipping and Delivery Page for details |
| Exchanges & Returns Policy | You can request to cancel an order immediately if you change your mind through our Contact Page. Please understand that personalized items cannot be returned or refunded after they’ve been permanently marked. Non-personalized items can be returned for a refund if they have not been opened and used. We can offer refunds for shipping fees only if the order has not been fulfilled. Details for our return policy can be found on our Terms and Conditions Page.
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| Delivery times | Orders will be processed and shipped within 10-14 business days pending approval of carving designs (for customized products). Products should be received within 21 days, depending on the local mail carrying services. |
| Accepted payment methods | Credit cards, PayPal, Google Pay, |
| Payment period | Credit card and online payments are processed immediately. |
| Price | The cost of our products and services are clearly listed on each product page, in your shopping cart and on the checkout page. |
Thank you for your business and support. We look forward to serving you!