Shipping and Delivery

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We use EMS (Express Air) for international shipping. It usually takes 2-14 business days for delivery once the order is shipped, but since hanko are custom-made, it may take a little longer to prepare your order for shipment. We’ll get started on your order right away, and ship within the following business day once the design of your seal is finalized.

Please understand that once it leaves our shop, certain things outside of our control may delay delivery.

ALERT: USA TARIFFS

Due to the new United States tariff policy, EMS has stopped shipping to US addresses, leaving us no choice but to go with other, more expensive options in order to continue shipping to the United States (for a slightly higher flat rate fee, as we are shouldering most of the cost for you). Furthermore, customers in the US may be responsible for additional customs fees in order to receive their order. This is not within our power to control or waive, and may be collected by the  courier.

Also, due to the above, we are unable to ship to PO Box addresses for the time being, so please be forewarned that we need a residential or commercial address to ship your order. We apologize for the inconvenience, and hope this is only temporary.

Order Information

Use this form to look up your order information.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Shipment Tracking

You can track your order in our system by entering your information below:

To track your order, enter your order number and email address:

To track your order, please enter the tracking number you received in the shipping confirmation email

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Shipping Zones
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Our shipping rates are fixed, so there’s no need to worry about any extra charges. Rates are set by EMS.

We offer free shipping for all purchases exceeding 60,000 yen.

East Asia: ¥2900
(Includes: China, Hong Kong, Indonesia, India, Korea, Macao, Malaysia, Philippines, Singapore, Thailand, Taiwan…)

USA, Canada, Pacific, Middle-East: ¥3,500
(Includes: UAE, Australia, Canada, Israel, Mexico, New Zealand, Saudi Arabia, Turkey, United States…)

Europe: ¥3,700
(Includes: Austria, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, UK, Greece, Hungary, Italy, Netherlands, Norway, Poland, Russia, Sweden,…)

South America, Africa: ¥3,900
(Includes: Argentina, Brazil, Chile, Egypt, Ghana, Kenya, Morocco, Peru, South Africa…)

All Other Countries: ¥3,900
(Includes all countries outside the EMS shipping zones. We will try to ship via airmail, but we will still only charge you 3,900 yen)